Channel surfing prefered to commercials
The findings of the BIGresearch Simultaneous Media Survey are not surprising, but the preponderance of it is shocking: 75% of viewers channel surf or chat when the commercials come on. The remaining people either tune out (33%) or watch (5.5%). Regardless of the purpose ascribed to TV advertising (for instance the "brand building" suggested in the article), that last number seems like bad news for TV ad dollars. That means only 5.5% of people are getting your message, right?
Wrong. I think the only real number to be concerned with is the 41% who channel surf. The remaining 59% are, perhaps subliminally, being influenced by the ad. For all you know, the chatting taking place could be about the ad itself (I know I do this). At the very least the chatting is happening around the ad (like a conversation at another table at a restaurant). The tune out folks could be the most ripe because their mind has entered a passive state and will take in messages with minimal discretion. This is all to say that TV ads work (at least as they are expected to) as long as they are not actively skipped (DVR or channel surfing). There is not much opportunity there for new media to break in.
The 41%who are taking active steps to find something other than the ad are the bunch the online video world have something to offer. The key is figuring out why they channel surf. Is it, for instance:
A. Avoidance of the ad.
B. The commercials breaks are their only chance to see what else is on without missing anything
C. Enjoyment of channel surfing in it's own right.
Constantly exploring these questions has informed our design for a living room viewer experience that breaks three restraints of the broadcast model
1. Linear programming
2. Lack of personalized relevance
3. Not interactive
Filed in: New Media, Video
